I found Alicia to be very friendly, very professional and quite able to get things done. She was honest and very concerned about my tax situation. She was down to earth and I was very comfortable in my dealings with her. In some situations you feel like you’re just another client, but Alicia made me feel as if I was the most important client she had. She consistently followed up with me to make sure everything was going okay. Her communication skills were great and she explained the process so I would know what I needed to do. She negotiated with the IRS and I was pleased with my outcome. I wholly recommend her without reservations.